Commonly Asked Questions & Answers (FAQ)

Quick answers to straightforward questions. We hope these provide a fast and easy way to find what you're looking for.

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62 articles in this collection
Written by Barbara

How do you know a story was attached to a picture?

In Ponga, all forms of stories connect to pictures as comments. Mouse-over a picture to see how many comments are attached.
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Written by Barbara
Updated over a week ago

Is this a cloud-storage system?

Yes, Ponga uses cloud-based storage. That's just a foundation. On top of it, we've built a new way to use pictures to share family stories.
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Written by Barbara
Updated over a week ago

Can I sync all of my photos with Ponga?

Good idea!
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Written by Barbara
Updated over a week ago

Can I get a transcription of recorded memories?

Transcripts of recorded memories aren't automatically generated, but we're certainly thinking about it.
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Written by Barbara
Updated over a week ago

Can I add Ponga pictures to my Apple or Google Photo albums?

In short, no, not directly. You can share Ponga pictures as links, but since they aren't files you can't add them to other archives.
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Written by Barbara
Updated over a week ago

What if I see someone in a picture who wasn't detected?

Our face detection is good, but not perfect. Sometimes we'll miss people in the shadows. Here's how you can add them back in manually.
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Written by Barbara
Updated over a week ago

Google, Apple and other apps recognize faces, how is Ponga different?

Like Google, Apple, and other apps, Ponga detects and collects faces across multiple images. Our purpose and implementation are different.
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Written by Barbara
Updated over a week ago

Can I create a new version of a picture?

If you've already uploaded a picture and want to create a new version of it, not a problem. Go ahead and upload a fresh copy.
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Written by Barbara
Updated over a week ago

Instead of recording my story live, can I upload a pre-recorded sound file?

Sure! You can add any public audio link on the web. Most audio content from the web, like podcasts, will embed directly.
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Written by Barbara
Updated over a week ago

Can Ponga associate just two images as the same person?

Yes. There are several variables that will affect how well the technology is able to accurately associate two images as the same person.
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Written by Barbara
Updated over a week ago

Can I get a copy of my original image?

Absolutely. When you upload your pictures to Ponga, we preserve your original files in our archives. Just ask, we'll retrieve any you need.
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Written by Barbara
Updated over a week ago

What happens to the metadata in my image files?

Good question. We capture the title of your image file to use as the default title of your Ponga picture. We archive the rest with the file.
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Written by Barbara
Updated over a week ago

How do I search pictures?

Currently, search functions are limited to text searches in your browser. This is an exciting area for future development.
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Written by Barbara
Updated over a week ago

Can I share Ponga pictures via SMS, iMessage, WhatsApp, or similar text service?

Sure! Every Ponga album, picture, and selection full of comments has a unique URL or link. Share it any way you like — even text.
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Written by Barbara
Updated over a week ago

If I can use Ponga to connect to web-based documents to photos, can it provide genealogical proof?

In short, no. Ponga focuses on storytelling and bringing families together. Use Ponga to point to citations, but not as a substitute.
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Written by Barbara
Updated over a week ago

Can I add pictures to other people's albums?

Yes, if you have a paid membership account, and you were invited to contribute to the album of another member.
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Written by Barbara
Updated over a week ago

I can use apps to add sound to pictures, how is Ponga different?

Ponga is a service where recorded stories, laughter and music add context to pictures and albums shared privately in families.
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Written by Barbara
Updated over a week ago

Can I add pictures in others' albums to my own?

Yes, members can add pictures from albums owned by others to their own albums.
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Written by Barbara
Updated over a week ago

Can I add comments to my pictures in languages other than English?

Of course. Browsers welcome every language, as does our record button. Just start typing. Google Translate can be useful too.
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Written by Barbara
Updated over a week ago

Is there a Macintosh or Windows version of Ponga?

No, not currently. Like Ancestry, or other cloud-based tools, Ponga is very easy to use to engage family in contributing to pictures.
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Written by Barbara
Updated over a week ago

Who can listen to the recordings I add to my Ponga picture?

Only you, or the people you invite to contribute to your picture can listen to the recordings.
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Written by Barbara
Updated over a week ago

Can I add a Ponga picture to my blog?

No. Ponga pictures are private. Picture owners can post the original image file then invite guest contributors to the picture via email.
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Written by Barbara
Updated over a week ago

What happens if I discontinue my account?

If you stop paying for your Ponga membership, you will retain access to your pictures and content, but they will no longer be shared.
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Written by Barbara
Updated over a week ago

How do I invite contributors to a picture or an album?

While pictures and albums are private by default, you can invite contributors quickly and easily.
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Written by Barbara
Updated over a week ago

How do I invite others to contribute to my album?

The share panel gives you the option of adding contributors to albums much as it does for pictures. Just add email addresses.
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Written by Barbara
Updated over a week ago

Can I include a presentation in a comment in a Ponga picture?

Why yes!
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Written by Barbara
Updated over a week ago

I've been invited to contribute to a picture, can I add other contributors?

Sorry, no. You can send an email to the member who owns the picture and suggest other contributors they should add.
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Written by Barbara
Updated over a week ago

Do you sell my data?

No. Absolutely not. Our business is building software for you. We're not in the business of selling our customers to advertisers.
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Written by Barbara
Updated over a week ago

If I have a contributor account, can I add pictures to other people's albums?

Sorry, no. As a contributor, you can add comments and content to pictures. Only members can add pictures to albums.
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Written by Barbara
Updated over a week ago

Why can't I create albums?

Only members can create albums. If you were invited by a member to contribute to their pictures, you may be their guest and not a member.
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Written by Barbara
Updated over a week ago

What is Ponga?

A little explanation of what we're working on at Ponga.
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Written by Barbara
Updated over a week ago

Can I add video, documents, and other media to comments?

Yes! Comments in selections can include not only text, images, and recordings, but also web media like Youtube videos or PDF documents.
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Written by Barbara
Updated over a week ago

If my private picture is in a private album, can anyone else see it?

The short answer is no, not unless you have added contributors to the picture or the album.
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Written by Barbara
Updated over a week ago

How do I edit or rotate a picture?

To edit, rotate, or somehow manipulate an image, you'll need to get access to the original file. Reach out to us and we'll get you a link.
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Written by Barbara
Updated over a week ago

What image file types are supported?

With your paid membership account, uploading pictures is as easy as drag-and-drop, but you may have a few more questions
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Written by Barbara
Updated over a week ago

How can I be sure my data is safe?

Privacy isn't just about policies, it's also about our practices, principles, and our overall approach to security.
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Written by Barbara
Updated over a week ago

Where are my pictures stored?

Your original images are retained on our servers in the cloud. Let us know if you need to download them.
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Written by Barbara
Updated over a week ago

Can I share Ponga pictures on Facebook?

In short, no. All Ponga pictures are private, so anyone with the link has to have been specifically invited to the picture.
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Written by Barbara
Updated over a week ago

Can I show family trees in Ponga?

Great idea. We don't currently display it for you, and we can always link to external pages. We'd love to know more about what you need.
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Written by Barbara
Updated over a week ago

How can I attach documents to Ponga pictures?

Old photographs can be a wonderful source of evidence in genealogical research. Link documents to Ponga pictures for reference.
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Written by Barbara
Updated over a week ago

How do I control the behavior of content previews?

Ponga "previews" the contents of the first comment in a selection when contributors or viewers explore the selections in your picture.
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Written by Barbara
Updated over a week ago

Can I restrict access to contributors adding comments?

As a member, you own your pictures and you control who can see them and even whether they can add comments.
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Written by Barbara
Updated over a week ago

How do notifications work?

The great thing about collaborating on a project is that you can count on notifications to keep you up to date on changes.
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Written by Barbara
Updated over a week ago

What are the Terms of Service, Privacy Policy and Usage Rules?

Thanks for asking! You'll find all of these online for you to explore before signing up as a member. Here are the links.
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Written by Barbara
Updated over a week ago

How does face detection and collection work and is it safe?

You're right to be concerned about face detection, how it works, and whether your information is kept private. We've got your back.
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Written by Barbara
Updated over a week ago

What's the difference between an album and a set?

Pictures are collected into Albums. Ponga links, reference sets. That's just a shorter word for album. They're the same.
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Written by Barbara
Updated over a week ago

When do link previews appear?

When you mouse-over a selection in an image, content previously added to that selection previews so you can see it before clicking on it.
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Written by Barbara
Updated over a week ago

How do I add close-ups to a Ponga picture?

🤔 Good question. Sometimes important elements aren't visible in a picture. Why not use Ponga to add the invisible details. Here's how.
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Written by Barbara
Updated over a week ago

How do I fix a typo in a post?

To fix a typo, just copy out the old post (links and all), then paste, fix the typo and voila, all’s well.
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Written by Barbara
Updated over a week ago

How do I know when comments are added to my picture?

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Written by Barbara
Updated over a week ago

How do I add a video link to a selection?

You can play video in any of a variety of online video formats in a selection in a Ponga picture.
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Written by Barbara
Updated over a week ago

Can I hide the selection boxes?

Yes you can! Press the show/hide toggle button to show or hide the selections in your picture.
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Written by Barbara
Updated over a week ago

Why can’t I create a Ponga picture from a PDF?

☝️ Hey, we'd like that too. We're just getting started and to focus on getting the first few things right. Also, there's a nifty workaround.
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Written by Barbara
Updated over a week ago

Why does the sidebar slide over my selection?

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Written by Barbara
Updated over a week ago

Why aren’t all pictures shared with me appearing in my All Pictures list?

Your All Pictures view includes only the pictures you've created plus those you were invited to as a contributor.
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Written by Barbara
Updated over a week ago

Why does the zoom level change?

When Ponga pictures open, the default zoom level is affected by image size and the available canvas area.
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Written by Barbara
Updated over a week ago

What do you call things in Ponga?

A quick glossary of common terms related to Ponga pictures and how the words are used for the purposes of documentation.
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Written by Barbara
Updated over a week ago

What’s the Safe Sender list and how does Ponga use it?

If you have several email addresses, add them all into the Safe Sender List so that Ponga members can find you to share pictures with you.
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Written by Barbara
Updated over a week ago

Can my contributors add other contributors?

Nope. Members own pictures, contributors are their guests. If they want to invite a "+1" they'll need to make a suggestion to the member 😉.
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Written by Barbara
Updated over a week ago

What happens if I revoke access from a picture or album contributor?

If you revoke access to a contributor, they no longer have access. If they follow a link, they'll be told the picture is no longer there. 🤫
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Written by Barbara
Updated over a week ago

How do I update a title and add a description?

Titles and descriptions provide a way for members to capture the known context for an image when they share it with family and friends.
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Written by Barbara
Updated over a week ago

Is there a mobile version of Ponga?

Currently, there is no mobile app, either iOS or Android for Ponga. We hear ya and are working make pictures available on mobile ASAP.
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Written by Barbara
Updated over a week ago